APRIL 14, 2005

Courtesy of ExecutiveAgent.com

TOP TIPS

10 Tips for Career Success
By Alvah Parker

  1. Find ways to learn continuously.
  2. Find ways to improve whatever you do. Be willing to incorporate the new ideas that you learn in #1.
  3. Do your work completely and with pride.
  4. Be true to your own values.
  5. Clear up those irritations (energy drains) so that you can devote your energy to your work.
  6. Practice self-care so that you feel good about yourself.
  7. Keep work in perspective so that you have time for other parts of your life (family, friends, hobbies, volunteer work).
  8. Listen carefully to everyone. Managers need to walk around and talk to employees and customers.
  9. Network within your company and outside.
  10. Delegate tasks when appropriate and empwer those doing the work to do it their own way.

Alvah Parker is publisher of Road to Success and Parker's Points, e-newsletters providing strategies to advance your business and career goals. Click here to subscribe. Alvah is a Work/life coach, who can be reached at asparker@asparker.com, or visited on the web at www.asparker.com.


COMPLIMENTARY RESUME CRITIQUE

In today's competitive environment, a well-written resume is critical if you want to get noticed. If your current resume isn't generating interest among executive recruiters and potential employers, you may want to consider hiring a professional resume writer.

Kennedy Information, the publisher of Career Tips and Tactics, has partnered with a leading resume-writing firm that specializes in helping executives and career-minded professionals get noticed. You're invited to receive a free critique - conducted via the telephone - of your current resume. If you choose, you can also ask the professional resume writer to provide you with a price quote if you determine that your resume could benefit from an overhaul.

To receive your risk-free telephone consultation please email a copy of your resume to resumecritique@executiveagent.com


© 2005 Kennedy Information, Inc., a BNA Company.

"Vision" was cited as the most important executive trait in a poll of executives conducted by Columbia Business School, according to Executive Recruiter News. Some 62% of executives cited "vision" one of the three most important skills necessary for global business leaders, followed by "multi-cross-cultural skills" at 31% and "communication skills" at 25%. "Vision" was also cited as the biggest leadership challenge currently facing organizations.

One of the ways HR professionals and hiring managers can uncover whether a candidate has "vision" is through an interview technique called Behavior-Based Interviewing. The technique has been around for decades but is increasing in use as companies seek candidates with proven track records of experience. In this issue of Career Tips and Tactics, Lori Davila, a nationally recognized career coach, recruiter, and co-author of How to Choose the Right Person for the Right Job Every Time, shares strategies to help you succeed in a behavior-based interview.

-- Jennifer Zaslow, Editor, Career Tips and Tactics


SUCCESS STRATEGIES FOR BEHAVIOR-BASED INTERVIEWING

By Lori Davila

Behavior-based interviewing is rapidly becoming the interviewing method of choice for organizations of all sizes. Your preparation and understanding of this method will mean the difference between your going to the next step in the hiring process or not.

In a behavior-based interview, you will be asked questions that begin with "Tell me about a time when…", or "Give me an example…" or "Describe a situation when…." Interviewers want proof and real-life examples that you have predetermined skills to do the job - not your opinions or your thoughts on how you would go about doing a job. These predetermined skills are beyond just technical knowledge, and questions are designed to evaluate leadership, planning and organizing, and relationship building, for example.

Sample Behavior-Based Questions:

Leadership question:

  • Tell me about a time when you had to lead many people to achieve a goal.

    Planning and organizing question:

  • Give me an example of an event or project that you planned on very short notice.

    Relationship building question:

  • Describe a situation when you built rapport with a difficult customer.

    The following five strategies can help you prepare for behavior-based interviews and successfully sell yourself to prospective employers.

    1. Prepare SAR Stories Supporting Your Strengths
    Behavior-based interviewers have been trained to solicit your real-life examples and responses in a "SAR format":

    S = the situation you faced
    A = the action you took to address the situation
    R = the results of your action

    Prepare detailed and specific SAR stories that support your core strengths and that are your greatest accomplishments from each of your past positions. Practice your responses so that you will be able to recall your past accomplishments with confidence. Remember to share stories that are factual and that support your candidacy.

    2. Prepare SAR Stories Related to the Job
    Ask for a detailed job description and job advertisement. Pull out key performance skills from the essential duties and responsibilities and draw a line down the center of a piece of paper. On the left, make a list of the key skills the employer is looking for. On the right, list at least two SAR stories for each skill and then practice your responses. If you are unable to get a job description, look for similar descriptions and ads at competing firms.

    3. Use SAR Stories for Traditional Interview Questions
    If an interview is more conversational and not behavior-based, chances are the interviewer will be confused about your candidacy because he wasn't able to gather supporting data of your skill sets. In this case, you may hear more traditional interview questions such as "What are your strengths?" or "Tell me about yourself." Find every opportunity to drop a SAR statement into an interview response. A documented example of what you've done in the past is more compelling than a nonspecific statement and will help the interviewer discover your strengths.

    4. Prepare SAR Stories with Negative Consequences
    Prepare stories with negative consequences just in case you are asked. A sample question might be "Tell me a time when you were unable to close a sale." Position your responses positively so that you portray yourself as effective and someone who takes responsibility.

    5. Don't Forget Your Results!
    Many candidates gloss over their results. Interviewers are expected to probe for this information so do the due diligence necessary to retrieve detailed results regarding the actions you took. Results may include revenue produced, cost savings, customer satisfaction scores, and process improvements, for example.

    You'll never know exactly what questions and what follow up questions you will be asked during a behavior-based interview, so don't try to memorize responses. Don't let this throw you off guard - the key to your success is preparation that forces you to delve into your memory bank to spark old memories so you can articulate job-related stories quickly and eloquently.

    Lori Davila's book, How to Choose the Right Person for the Right Job Every Time (McGraw-Hill), includes 401 behavior-based and other interview questions. In addition to her career coaching work, Lori works with corporations to develop leaders and teams and to implement right-fit interviewing and hiring techniques. Lori may be reached at lori@atlantacareermarketing.com or 770-392-1139.


    Some additional behavioral interviewing questions to consider:

    • Tell me about a time when you were a part of a great team. What was your part in making the team effective?
    • Give me an example of a time when you had to deal with a difficult co-worker. How did you handle the situation?
    • Can you tell me about a time during your previous employment when you suggested a better way to perform a process?
    • Give an example of a time when you were trying to meet a deadline, you were interrupted, and did not make the deadline. How did you respond?
    • What do you do when you know you are right and your boss disagrees with you? Give me an example of when this has happened in your career.

    Source: Society for Human Resource Management Interviewing Questions Database

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    Career Tips and Tactics is provided courtesy of ExecutiveAgent.com. Written in a brief, executive-style format, each issue contains executive-only career strategies and tactics.

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